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Customer Relationship Management (CRM)


Home  > Solutions  > Business  > CRM System

Customer Relationship Management (CRM)



Customer Relationship Management (CRM)

When business migrates into the digital era and international operation becomes reality, it is critical to connect and manage the customer data scattered across different locations. A prefect customer relationship management solution enables businesses to integrate, study and analyze customer information, keep records of customer interactions, provide customized services to achieve sales objectives. To cope with rising competition, enterprises should be able to provide tailored and value-added customer services in addition to product quality and price. Those who see customers’ needs and respond with prompt services have best chance to win.

A2 delivers custom solutions based upon unique requirements of industries and business types. By integrating customer and business information, A2 CRM solutions allow our clients maintain relationship with existing customers and create more market opportunities. Through business process redesign, A2 CRM solutions help to reduce management costs of sales and marketing and optimize your business profits.

A2 CRM Framework

Modules
Framework
Sales Force Automation Territory Tracking & Assignment
Lead Routing & Opportunity Management
Sales Order Entry
Quote Generation
Purchase/Support History
Probability Tracking
Forecast & Quota Management
Competitor Tracking
Marketing Automation Bulk E-mail
Telemarketing Management
Direct Mail Management
Campaign Scheduling & Tracking
Campaign ROI Reporting
Online Survey
Lead Source Management
Customer Support Management Online Customer Center
Case Tracking by Products & Services
Real-time Inventory Access
Product Tracking
Flexible Queue Management
Partner Relationship Management Order Entry
Joint Lead Management
Partner Activity Reporting
View Customer Cases
Joint Marketing
Campaign ROI Reporting

Customer Relationship Management (CRM)

When business migrates into the digital era and international operation becomes reality, it is critical to connect and manage the customer data scattered across different locations. A prefect customer relationship management solution enables businesses to integrate, study and analyze customer information, keep records of customer interactions, provide customized services to achieve sales objectives. To cope with rising competition, enterprises should be able to provide tailored and value-added customer services in addition to product quality and price. Those who see customers’ needs and respond with prompt services have best chance to win.

A2 delivers custom solutions based upon unique requirements of industries and business types. By integrating customer and business information, A2 CRM solutions allow our clients maintain relationship with existing customers and create more market opportunities. Through business process redesign, A2 CRM solutions help to reduce management costs of sales and marketing and optimize your business profits.

A2 CRM Framework

Modules
Framework
Sales Force Automation Territory Tracking & Assignment
Lead Routing & Opportunity Management
Sales Order Entry
Quote Generation
Purchase/Support History
Probability Tracking
Forecast & Quota Management
Competitor Tracking
Marketing Automation Bulk E-mail
Telemarketing Management
Direct Mail Management
Campaign Scheduling & Tracking
Campaign ROI Reporting
Online Survey
Lead Source Management
Customer Support Management Online Customer Center
Case Tracking by Products & Services
Real-time Inventory Access
Product Tracking
Flexible Queue Management
Partner Relationship Management Order Entry
Joint Lead Management
Partner Activity Reporting
View Customer Cases
Joint Marketing
Campaign ROI Reporting